Warranty and Returns Policy

Dear Vaperite/ Cannarite customers, we value and thank you for your business.

E-Liquid Return Policy

Vaperite will not accept any returns on e-liquid if it does not meet your personal flavour expectation, please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control guidelines, returned e-liquid cannot be re-used for any purpose, any opened or used e-liquid cannot be returned.

Hardware Warranty Policy

Please note that electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality, are functional devices that may fail or degrade over a period of time, especially if they are in constant use.

Rebuildables such as your RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods are for expert vapers, not your average or beginner vapers with no knowledge of how to use the above hardware. Inexperienced vapers without basic knowledge of electronic cigarettes and vaporizers cannot safely use these devices. These products carry no warranty.

Clearomizers, atomizers, commercial tanks, pods, and coils carry NO WARRANTY due to health and hygienic reasons as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors e.g., heat (environmental and body), liquid viscosity, coil degradation, motion etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals we will replace the tank.

Below are the terms under which your electronic vaporizer is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

Electronic mods and electronic devices carry a six-month warranty. Warranties will be voided if any physical damage is present on the device (scratches, chips and/or dents), the USB port is broken or damaged and the button is pushed in or damaged due to poor use by the consumer. All parts need to be accounted for in order for warrantee to be fulfilled. A 25% handling fee will be charged on all devices.

The following Conditions apply:

• Please ensure you retain your receipt as this must be presented when making a claim under the terms of the guarantee. It is impossible to determine the guarantee period without proof of purchase, so please keep this in a safe place.
• If a credit or exchange is required the product must be complete with all accessories, parts and packaging. Missing parts will render the guarantee void.
• A 25% Handling / Re-stocking fee will be charged for all credits, unless the item is still in the original unopened packaging.
• Upon receipt of your device, check it for any damage to ensure it is safe for use. Return it to the store as soon as possible for exchange if damaged. The guarantee is void if products are damaged after use, so please do not use the damaged product.
• Failure to read and comply with the instructions for use, cleaning and maintenance will render your guarantee void, so please read these instructions carefully to ensure your safety, and to get the most effective use from the product.
• Any abuse, negligent, improper or accidental use or care will render the guarantee void and Vaperite (Pty) Ltd will not be liable for any loss or damage.
• Any attempted repair, modify or replace unauthorised parts will render the guarantee void.
• NB: The guarantee on replaced products will be from the original date of purchase and not from when the date replacement was made.
• If the product or part has been used in conjunction with a modified part the guarantee will be void.
• This warranty does not cover clearance products and consumable items including mouthpieces, cartridges, atomizers, coils, RBA’s, lanyards, and leather cases.
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product will not be considered for replacement or credit.
• If the warranty period has expired, no replacement or credit will apply. (Warranty period is valid for 6 months)

Batteries

Batteries cannot be returned. Please note, batteries are best charged in an external charger or through the device using a USB wall charger. Batteries (internal or external) charged through a laptop or car charger are likely to have a shorter life span or in some cases become completely defunct.

Cannarite Returns Policy

Below are the terms under which your Cannarite Product is covered under our manufacturer’s warranty, in the unfortunate case of having to return a product that is defective or not functioning normally:

Glassware which includes Bongs, Pipes, Rigs and any Glass Accessory carry a six-month warranty, this is subject to the product being defective and warranty will be void if any physical damage is present and caused by the misuse of the product.

Electronic Dry Herb Vaporizers carry a six-month warranty unless otherwise stipulated, certain higher end devices will carry a longer warranty depending on the brand and supplier.

NB: Warranty claims on high-end devices require 7 working days to process. All high-end devices are sent for extensive testing before a warranty can be fulfilled and a replacement/credit be given.

Below is a list of brands in which all high-end devices fall under:

• Stundenglass
• Storz & Bickel
• Puffco
• Davinci
• Magical Butter

All parts need to be accounted for in order for warrantee to be fulfilled. A 25% handling fee will be charged on all devices.

The following Conditions apply:

• Please ensure you retain your receipt as this must be presented when making a claim under the terms of the warranty. It is impossible to determine the warranty period without proof of purchase, so please keep this in a safe place.
• If a credit or exchange is required the product must be complete with all accessories, parts and packaging. Missing parts will render the warranty void.
• A 25% Handling / Re-stocking fee will be charged for all credits unless the item is still in the original unopened packaging.
• Upon receipt of your device, check it for any damage to ensure it is safe for use. Return it to the store as soon as possible for exchange if damaged. The guarantee is void if products are damaged after use, so please do not use the damaged product.
• Failure to read and comply with the instructions for use, cleaning and maintenance will render your warranty void, so please read these instructions carefully to ensure your safety, and to get the most effective use from the product.
• Any abuse, negligent, improper, or accidental use or care will render the warranty void and Vaperite (Pty) Ltd will not be liable for any loss or damage.
• Any attempted repair, or replacement of unauthorized parts will render the warranty void.
• NB: The guarantee on replaced products will be from the original date of purchase and not from when the date replacement was made.
• If the problem is caused by operating the product outside the permitted or intended use described by us. E.g., a glass attachment melting due to being heated incorrectly, the warrantee will be void.
• The product or part has been modified in any way.
• If harsh chemicals are used to clean any glassware, that causes any prints, designs or colour to come off we will not accept the return of the product. We recommend using a cleaning product bought from us and if you are unsure of how to clean your glassware, please ask one of our staff members for advice.
• Dry Herb vaporizers cannot be returned or warrantied due to the device not producing enough vapor, vapor production on dry herb vaporizers is dependent on the quality and moisture content of the herb.

Refund Policy

Refunds will only be made in the case of a device being brought back to us within 7 days of purchase in unused and perfect condition provided that there is proof that it was purchased from us. No cash refunds will be given out for warranties, in the case of there being a warranty we are able to offer store credit or a swap out for a product of the same value, if the customer chooses something of higher value, they are responsible for the extra cost. All parts need to be accounted for in order to fulfill the warranty.

Personal use products, i.e., atomisers, e-liquids, glassware, dry herb vaporisers, pods and coils cannot be returned due to the health concerns especially during these Covid-19 times, unless the above-mentioned products have a manufacturers fault, we will not accept any returns on them.

A 25% handling fee will be charged on all devices unless the item is still in the original unopened packaging. In the case of a refund please send the following information to [email protected] :

• Proof of Purchase – Please ensure you retain your receipt as this must be presented when making a claim under the terms of the guarantee.
• Bank Details – Bank Name, Branch, Branch Code, Type of Account and Account number
• Please include some insight as to why we need to refund, which product we are refunding etc.

PLEASE NOTE: Refunds can take up to 7 working days to be done and please remember depending on your bank the money can take a few days to reflect into your account